Policy passed earlier this month that will expand the number of locations that T2R members will be able to ride. Now, several grocery stores in Wards 6, 7 and 8 will be part of the program. Also, several libraries, pools and recreation centers in Wards 7 and 8 are also part of the expanded pilot program for subsidized taxi rides set to run through the end of September. The Taxi-to-Rail (T2R) pilot program covers up to $10.00 for passengers. Once the trip surpasses $10.00 on the meter, the passenger will be responsible for paying for the rest of the trip out of pocket. Users can be book trips via Taxi2Rail.com, the ezRidr app, or by calling 202-727-3827.
In this GPS driven world, there's still something to be said for a cabbie who actually knows his way around. Read the feature on one of Yellow Cab's longest tenured drivers & dispatchers Mr. Muhammad Al-Qaabil, written by Washington Post Express columnist Kery Murakami.
Yellow Cab Co. of DC is now an approved service provider for a new WMATA program titled Abilities-Ride. Starting June 24, 2019 trips will be booked under account 777. For the initial stages of the program passengers will be either picked up from 600 5th Street NW to various locations or from various locations to 600 5th Street NW. Most trips will be DC to DC with some out of state. These trips have an Account metered tariff of a $3.50 drop rate plus mileage. Drivers are requested to review the attached training guide on Serving Customers with Disabilities.
Drivers with the MINI Thermal Bluetooth printer may have experienced issues with their printer battery this summer. This is due to overheating, which caused the batteries to expand and break. Drivers have been instructed to not leave the printers inside the vehicle when they're not working. Yellow Cab is now selling replacement batteries for $25 each. Please see a technician if you need a replacement battery.
SMS payment options are available for drivers that have upgraded to iCabbi version 11.91. Passengers will be given the SMS payment option on the tablet. From there, the driver will enter the customer's mobile telephone number. All dispatch customers will have their mobile number automatically populate on the screen. Please remind the customer that if they booked with their home phone number, they will need to replace it with their mobile phone number. From there, press the DONE button, then the SEND button. The customer will then receive a text message with a link where they can enter their credit card information. Once that is completed, the driver will receive the completed payment information on their tablet. Please note that passengers will not be able to add a tip at the end. If a passenger wishes to tip a driver when using SMS payment, politely remind them to do so on the EXTRAS screen prior to entering their mobile phone number.
Customers can now send themselves a copy of their receipt from the back seat device by using the "eReceipt by Curb" button. After selecting a payment option, customers will see an eReicept by Curb button option on the backseat device. The customer will then enter their mobile phone number and press ENTER. After that, they will receiver a text message with a link that will take them to their eReceipt. Customers will still have the option to receive a hard copy of the receipt after a payment option has been selected. The driver will still receive the PRINT RECEIPT prompt on their tablet after the customer's payment option has been selected.
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