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News Flash

No-Cash Update

 

The move to a Cashless environment is officially complete. The current bullet-proof glass has been replaced with sliding windows for better communication and convenience between drivers and staff.  Drivers have complained about the difficulties communication through the bullet-proof glass. Accepting and handling Cash in the new open environment is not advisable and could place our staff and drivers at risk. While drivers can still use ACH debit, money order or check, please be aware that credit cards will cost an additional $5.00 Square fee. Purchase and pay with a money order. It will be processed as a Cash payment.

T2R Taxi-to-Rail Pilot Program Expanded

 The expanded T2R program now includes several grocery stores in Wards 6, 7 and 8 will be part of the program. Also, several libraries, pools and recreation centers in Wards 7 and 8 are also part of the expanded pilot program for subsidized taxi rides. The Taxi-to-Rail (T2R) pilot program covers up to $10.00 for passengers. Once the trip surpasses $10.00 on the meter, the passenger will be responsible for paying for the rest of the trip out of pocket. Users can be book trips via Taxi2Rail.com, the ezRidr app, or by calling 202-727-3827. 

Abilities-Rides

Yellow Cab Co. of DC is now an approved service provider for  a new WMATA program titled Abilities-Ride.  Starting June 24, 2019 trips will be booked under account  777. For the initial stages of the program passengers will be either picked up from 600 5th Street NW to various locations or from various locations to 600 5th Street NW.  Most trips will be DC to DC with some out of state.  These trips have an Account metered tariff of a $3.50 drop rate plus mileage.   Drivers are requested to review the attached training guide on Serving Customers with Disabilities. 

Face Renewal At Kiosk

 

Drivers can now come to the Yellow Cab lobby 24/7 and begin the process of renewing their Hack License.  You must have a cellphone to receive texts and emails and an email address. Follow the steps in the link below.

Union Station Fast Pass For WAV

  

The Department of For- Hire Vehicles (DFHV) launched a pilot program intended to increase the number of wheelchair accessible vehicles (WAVs) in service for residents and support accessibility for visitors to the District. Beginning October 28, 2019, top performing taxicab drivers with WAVs will be given a Union Station Fast Pass to allow for priority entry to the front of the popular taxi line at Union Station. 

The objective of the Union Station Fast Pass Pilot Program is to reward drivers who transport passengers in WAVs, incentivize operators to increase the availability of WAV service, and provide additional income opportunities. Each month, DFHV will review WAV trip logs of drivers providing transportation service to Transport DC participants. The top performing drivers based on those logs will qualify for the Union Station Fast Pass. The pass will be valid for one month. 

eReceipt Option

 Customers can now send themselves a copy of their receipt from the back seat device by using the "eReceipt by Curb" button. After selecting a payment option, customers will see an eReicept by Curb button option on the backseat device. The customer will then enter their mobile phone number and press ENTER. After that, they will receiver a text message with a link that will take them to their eReceipt. Customers will still have the option to receive a hard copy of the receipt after a payment option has been selected. The driver will still receive the PRINT RECEIPT prompt on their tablet after the customer's payment option has been selected.  

YCDC Pay

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Pay weekly dues and review other driver payment services


Open a Trouble Ticket

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Create a ticket for in-cab equipment troubleshoot and repairs

Feedback

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