Updated November 12, 2024
We have received complaints from consumers and shown proof that some YCDC drivers are using Squre to process credit cards. Please note that using a non-DTS approved device is against DFHV regulation and Yellow Cab policy. Any driver found doing this practice will be suspended from the platform for 24 hours for the first offense and removed from Yellow Cab for the next reported infraction.
Some unscrupulous drivers, instead of doing a no-show, are running trips with no passenger in hopes of getting paid for the trip. This is fraud and you will be removed from Yellow Cab Company immediately.
Taxi Fares Increase as of August 2, 2024: The DC Department of For-Hire Vehicles (DFHV) raised taxicab rates for the first time in 12 years. The increase will help improve driver wages; provide more incentives to serve residents, businesses, and visitors; and better align with fares in neighboring jurisdictions. Most fares increased by about 20%.
Taxi fares in the City of Alexandria and Arlington County increased in May 2024. The Alexandria Council approved a flag drop rate of $5 and a per mile rate of $2.60.
Customers in the District saw the new fares beginning on August 2. Other rates, including extra passenger and wait time fares, will remain unchanged. See the chart below for the changes.
More than 60% of the trips in the District are under 2 miles, so for example, this change will increase the fare by $1.35 for 1-mile and $1.75 for 2-mile trips.
DFHV reminds customers that all taxis must use digital meters, which must be turned on when taking a trip. Taxi drivers are also required to accept credit cards. Customers can learn more about their rights by visiting DFHV’s website. The agency uses several methods to receive complaints and compliments: online, by phone at (202) 645-7300, by email at [email protected], and through 311. To learn more about taxi fares, go to the agency’s website.
New Vehicle Age and Mileage Criteria:
- Maximum vehicle age for internal combustion engine vehicles: increased from 10 to 15 years
- Maximum vehicle age for EV, Hybris and WAVs: increased from 10 to 20 years. To continue operating from 15 years up to 20 years, owners of these vehicles will have to submit an annual application verifying the suitability of the vehicle.
- Maximum mileage to enter service for new drivers: increased from 65,000 to 150,000 miles
- Maximum mileage limit: none
DFHV Newsletter June 2024:
Technical Support: Drivers in need of technical support must complete this request form before any services are provided. This is a measure to ensure we are tracking, and working to rectify, all ongoing driver issues. If you are accessing this page from ycdrivers.com, click on the 'Need Help' button on the home page.
DFHV Will Impound Taxis Operating Without Approved DTS Meter: District law mandates that all taxis have working digital meters. This includes accepting digital forms of payment such as credit cards. DFHV is increasing enforcement of this requirement and will impound taxis caught refusing credit card payments or operating without an approved digital meter. Taxi drivers must use an approved meter for each passenger trip. Each trip from the past 24 hours must appear in the trip history (trip manifest) in your DTS meter.
ConnectorCard Program is another DACL program that provides qualified adults, 60 and older, with a debit card that can be used for ground transportation services. For more information, visit connector-card.com or call 202-420-7534.
Pay Online With Credit Card: Instead of paying for their weekly dues online with an ACH debit from a single account, drivers now have the option to pay with the debit or credit card of their choice every time. Visit this link for access to this new payment portal.
DFHV Online Services: Please take advantage of DFHV online services including the Online Business Portal to submit License Applications, One Stop Vehicle Registrations, and Vehicle Case Management. Online services save you time and allow you to access services from the safety of your home. And if you need further assistance you may call (202) 645-7300 or use the chat feature on the website. Visit the Online Business Portal
The Transportation Alliance ‘Media Watch’: With TTA’s ‘Media Watch’, a source that compiles the most relevant articles in transportation news, drivers will be able to stay up to date on the latest happenings in the industry. View news articles updated daily here.
Taxicab ADA Brochure Frequently Asked Questions on Taxi PDF version: This brochure outlines in question and answer format taxicab companies’ responsibilities under the ADA and is geared toward managers and owners.